Support

Online Store FAQs

Shipping and Returns

Where does Eataly.com ship?

Eataly.com offers shipping throughout the United States. Shipping is not available to the US territories or APO/FPO addresses at this time. Eataly can deliver deliver to PO boxes under UPS SurePost Carrier and with a valid recipient telephone number. 

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What is your online return policy?

We do not accept returns of any food products. If there is any issue with the items that you have received, please contact our customer support team so that we can work to find an appropriate solution.

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How much does shipping cost for my online order?

For Orders to the contiguous 48 States:

UPS Ground : $14.90 (FREE for orders over $149.00)

UPS 2nd Day Air: $22.90;

UPS Next Day Air - $35.00;

 

For orders to Alaska and Hawaii:

UPS 2nd Day Air - $39.90

UPS Next Day Air - $54.90

There is NO UPS Ground option to AK and HI

 

Fresh Items (Truffles, Caviar, Meat, Salumi and Formaggi) require expedited shipping to ensure the freshest possible quality upon arrival. There is a fixed $35.00 shipping charge for all Fresh Items.

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I just placed my order. When will it ship?

Under normal circumstances, orders placed by 12 p.m. EST Monday through Friday will ship that day. Delays may occur due to order volume, product availability, or other circumstances. Orders placed after 12 p.m. EST Monday through Thursday will ship the following business day. Orders placed after 12 p.m. EST on Friday will ship the following Monday as we are unable to ship on Saturday or Sunday. Please note that expedited shipping methods do NOT guarantee same-day shipping, they are NOT delivered on weekends, and do NOT include the processing time before the order ships. 

For Fresh Items such as Salumi and Formaggi, Caviar, Truffles, and Meat, please visit our Fresh Items FAQ.

You may check the status of your order by visiting the section My Orders at your Eataly.com account. 

 

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Can I set my order to ship at a later date?

At this time, we cannot set orders to ship at a specified future date. Orders are processed and shipped as soon as possible.

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When will my order arrive once it ships?

The transit time for your order is usually between five to 10 business days depending on the shipping method. Click here for an estimate of how long UPS ground shipping usually takes to your area. You’ll also receive a shipping confirmation email with a tracking number once your order has shipped. Ground shipping estimates are not guaranteed; delays can occur due to weather, mechanical delays, incorrect delivery information and other issues. Once an order has shipped, Eataly is not responsible for any carrier delays or interruptions.

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I ordered fresh items and pantry items. Will my entire order arrive at once?

Our fresh items are processed at separate facilities from our other, shelf-stable items; overnight shipping is required for fresh items. Fresh items will arrive in separate shipments; we cannot guarantee that those will arrive at the same time as shipments with pantry items.

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I just realized that I entered the wrong shipping address! Can I fix it?

If you notice an error in the shipping address, please reach out to us right away. While we cannot guarantee that the information can be updated, it’s usually possible as long as the order has not been prepared for shipment. We are only responsible for shipping to the address as entered. We cannot modify or redirect orders once they are shipped.

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What if my order has shipped but I never receive it?

Please contact our Customer Service team via the Online Contact Form

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There’s a problem with one of the items I ordered. Can I get a refund?

If an item is missing from your order or you have received a damaged item, we would be glad to provide an online store credit, a refund, or a replacement, depending on availability. Please contact our Customer Service team via the Online Contact Form with both a description and a photo of the damaged item.

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