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Online Store FAQs

Shipping and Returns

Where does Eataly.com ship?

Eataly.com offers shipping throughout the United States. Shipping is not available to the US territories or APO/FPO addresses at this time. Eataly cannot deliver to PO boxes. 

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How much does shipping cost for my online order?

We are glad to offer free FedEx Ground shipping on all orders of $79 or more. Standard shipping rates below:

FedEx Ground Shipping for orders totaling $0 to $78.99 - $5.80 flat rate
FedEx Ground Shipping 2-5 business days - $9.80 flat rate
FedEx 2nd Day Air for all orders - $22
FedEx Standard Overnight - $32
Overnight Delivery for Fresh Items - $30

To ensure the freshest possible quality upon arrival, all perishable items require overnight shipping.

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I just placed my order. When will it ship?

Under normal circumstances, orders placed by 12 a.m. EST Monday through Friday will ship that day. Delays may occur due to order volume, product availability or other circumstances. Orders placed after 12 a.m. EST Monday through Thursday will ship the following business day. Orders placed after 12 a.m. EST on Friday will ship the following Monday as we are unable to ship on Saturday or Sunday. Please note that expedited shipping methods do NOT guarantee same day shipping and do NOT include processing time before the order ships.

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Can I set my order to ship at a later date?

At this time, we cannot set orders to ship at a specified future date. Orders are processed and shipped as soon as possible.

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When will my order arrive once it ships?

The transit time for your order is usually between one to five business days. Click here for an estimate of how long FedEx ground shipping usually takes to your area. You’ll also receive a shipping confirmation email with a tracking number once your order has shipped. Ground shipping estimates are not guaranteed; delays can occur due to weather, mechanical delays, incorrect delivery information and other issues. Once an order has shipped, Eataly is not responsible for any carrier delays or interruptions.

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I ordered fresh items and pantry items. Will my entire order arrive at once?

Our fresh items are processed at separate facilities from our other, shelf-stable items; overnight shipping is required for fresh items. Fresh items will arrive in separate shipments; we cannot guarantee that those will arrive at the same time as shipments with pantry items.

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I just realized that I entered the wrong shipping address! Can I fix it?

If you notice an error in the shipping address, please reach out to us right away. While we cannot guarantee that the information can be updated, it’s usually possible as long as the order has not been prepared for shipment. We are only responsible for shipping to the address as entered. We cannot modify or redirect orders once they are shipped.

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What if my order has shipped but I never receive it?

Please contact us right away by calling 212-539-0833 or writing to us at customerservice@eataly.com.

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There’s a problem with one of the items I ordered. Can I get a refund?

If an item is missing from your order or you have received a damaged item, we would be glad to provide a store credit or replacement, pending availability. First, please contact us at customerservice@eataly.com with both a description and a photo of the damaged item.

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