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Online Store FAQs

Fresh Items

What fresh items do you offer at Eataly.com?

Eataly is proud to offer Pat LaFrieda meat, Urbani truffles, and Calvisius caviar for online purchase. Truffles are available on a seasonal basis.

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How long will my fresh items last?

Meat
We package everything in preparation for at least 48 hours of shipping time. Meat can be refrigerated for up to two weeks and frozen for up to three months.

Truffles
Truffles will last 1-2 weeks if they are kept in a refrigerator at 37.5 F (3 C) and wrapped in a paper towel.

Caviar will last 90 days from shipping date, unopened.

 

 

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How are my fresh items shipped?

Truffles:

Express Standard – Fedex Next day (shipped out from Monday to Thursday)

If you place an order after 3pm (EST) on Thursday, your order will be shipped out next Monday.

To ensure freshness we ship this product only with Priority Shipping.

Caviar:

Calvisius ships in temperature-controlled packaging to ensure your caviar is received in perfect condition using shipping priority next day.

 

Please Note: We cannot control the delivery after caviar and truffles are shipped. Deliveries may be affected by weather conditions, excessive shipping volumes nationwide and other issues

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When will my fresh items ship?

Truffles
If you place an order for truffles by 4 p.m. Eastern Standard Time Monday through Thursday, your truffles will ship the same day with guaranteed delivery the next day.

If you place an order for truffles after 4 p.m. Eastern Standard Time Monday through Wednesday, your truffles will ship the following business day.

Truffles ordered after 4 p.m. Thursday will ship the following week.

Fresh Meat
Because all fresh meat items are cut to order by butchers at Pat LaFrieda Meats, there is additional processing time before these items ship. Orders are prepared between Monday and Wednesday 4 P.M. and shipped the following business day. Please refer to the chart below to see when your order will ship:

Place your meat order by                   To be shipped                      And delivered

Monday 4 P.M. Tuesday Wednesday
Tuesday 4 P.M. Wednesday Thursday
Wednesday 4 P.M. Thursday Friday
  • Can I get meat delivered for tomorrow?

              All orders must be completed 24 hours in advance for timely preparation and delivery. While delays are rare, they do happen. We package everything in preparation for at least 48 hours of shipping time.

 

Caviar:

Calvisius - We ship via FedEx Overnight. Orders received before 12pm EST will ship the same day. Orders received after 12pm EST will be shipped the next business day. 

Orders placed on Fridays and during the weekend will be shipped the following Monday.

If you are ordering for a special occasion, it is recommended to order your caviar at least 7 days before the expected day.

Please note: Orders will not be delivered on National Holidays and Mondays.

 

 

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What should I do upon receiving my items?

Truffles
Click here for the Truffle Care Guide.

Caviar
Caviar should be inspected and refrigerated immediately upon arrival.
The products will be delivered in a Styrofoam box package with no ice packs. Temperature is guaranteed to stay cool for 36-40 hours.

Fresh Meat
Upon receipt, please remove the meat from the packaging and place it in the refrigerator or the freezer. The meat will be cool to the touch when it arrives. It is okay if the gel packs are cold but not frozen.

The meat can be refrigerated for up to two days opened and frozen for up to three months. To thaw the meat, remove from the freezer and place the meat in the refrigerator overnight.

 

Eataly is not responsible for any items that have been damaged due to mishandling after receipt.

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I’m unsatisfied with my truffle order. Can I get a refund?

Truffles are a natural product, and there can be some variation in the texture, flavor, and aroma of each truffle. All truffle sales are final and non-refundable.

 

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Fresh items shipping during the holidays.

Orders placed during a holiday may be delayed. Please check related category for more information.

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