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Fresh Items

What fresh items do you offer at Eataly.com?
Eataly is proud to offer Pat LaFrieda meat, Urbani truffles, Calvisius caviar, and a selection of salumi and formaggi (cured meats and cheeses) for online purchase. Truffles are available on a seasonal basis.

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How long will my fresh items last?

Meat
We package everything in preparation for at least 48 hours of shipping time. Meat can be refrigerated for up to two weeks and frozen for up to three months.

Truffles

Truffles are best-enjoyed within two to three days upon receipt. When it comes to storage, avoid moisture at all costs. Place the prized ingredient in clean tissue paper or a breathable container at room temperature in a dark space. Change the tissue paper daily to avoid the build-up of moisture and to retain aroma. Do not freeze your truffle: it will accumulate moisture and lose its aroma. 

Caviar

Caviar will last 90 days from shipping date, unopened.

 

 

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How are my fresh items shipped?

Truffles:

Express Standard – Fedex Next day (shipped out from Monday to Thursday)

If you place an order after 3pm (EST) on Thursday, your order will be shipped out next Monday. Sunday orders received after 9am (EST), will ship out on Tuesday. 

To ensure freshness we ship this product only with Priority Shipping.

Caviar:

Caviar is shipped Next Day Air with packaging designed for at least 48-72 hours of transit in case of delays. Please refrigerate or freeze immediately upon receipt. 

Calvisius ships in temperature-controlled packaging to ensure your caviar is received in perfect condition.

Meat:

Meat is shipped Next Day Air with packaging designed for at least 48 hours of transit in case of delays. Please refrigerate or freeze immediately upon receipt.

Salumi & Formaggi:

Salumi and formaggi are shipped only with UPS Next Day Air from Monday through Thursday to ensure freshness. Upon receipt, please place your items in the refrigerator. It is best to store your salumi and formaggi tightly wrapped in plastic wrap for best results. Enjoy your salumi and formaggi by the "best by" date listed on the package. When you prepare your antipasto board, don't forget to pull your salumi and formaggi from the fridge a bit before serving – they are best enjoyed at room temperature (and with a glass of wine)!  Orders do not ship on Saturday and Sunday.
Exemptions apply for: weather delays, mechanical errors, natural disasters, inaccurate/incomplete shipping information, etc. Please note: UPS Next Day Air can only be delivered to a full U.S. address, and cannot be shipped to P.O. or A.P.O boxes.

  

Please Note: We cannot control the delivery after caviar and truffles are shipped. Deliveries may be affected by weather conditions, excessive shipping volumes nationwide and other issues

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When will my fresh items ship?

Truffles
If you place an order for truffles by 3 p.m. Eastern Standard Time Monday through Thursday, your truffles will ship the same day with guaranteed delivery the next day.

If you place an order for truffles after 3 p.m. Eastern Standard Time Monday through Wednesday, your truffles will ship the following business day.

Truffles ordered after 3 p.m. Thursday will ship the following week. Sunday orders received after 9 a.m., will ship out on Tuesday. 

Fresh Meat
Because all fresh meat items are cut to order by butchers at Pat LaFrieda Meats, there is additional processing time before these items ship. Orders are prepared between Monday and Wednesday 4 P.M. and shipped the following business day. Please refer to the chart below to see when your order will ship:

Place your meat order by                   To be shipped                      And delivered

Monday 4 P.M. Tuesday Wednesday
Tuesday 4 P.M. Wednesday Thursday
Wednesday 4 P.M. Thursday Friday
  • Can I get meat delivered for tomorrow?

              All orders must be completed 24 hours in advance for timely preparation and delivery. While delays are rare, they do happen. We package everything in preparation for at least 48 hours of shipping time.

 

Caviar:

Calvisius - We ship via FedEx Overnight. Orders received before 12 pm EST will ship the same day. Orders received after 12 pm EST will be shipped the next business day. 

Orders placed from 12 pm EST on Thursday to 12 pm EST on Monday will be shipped the following Monday.

If you are ordering for a special occasion, it is recommended to order your caviar at least 7 days before the expected day.

Due to high-order volumes, shipping of Fresh Caviar may be delayed. We package everything in preparation for at least 72 hours of shipping time.

Please note: Orders will not be delivered on National Holidays and Mondays.

 

Salumi & Formaggi:

Orders placed before 11.59 p.m. EST Sunday through Wednesday will ship on the following day via UPS Next Day Air for a $35 flat rate. Orders received after 11.59 p.m. EST Wednesday through 11.59 p.m. EST Sunday will ship on Monday for Tuesday delivery. Shipping delays may occur due to heightened delivery volumes and mandatory COVID-19 related safety measures.

 

 

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What should I do upon receiving my items?

Truffles
Click here for the Truffle Care Guide.

Caviar
Caviar should be inspected and refrigerated immediately upon arrival.
The products will be delivered in a Styrofoam box package with no ice packs. Temperature is guaranteed to stay cool for 36-40 hours.

Fresh Meat
Upon receipt, please remove the meat from the packaging and place it in the refrigerator or the freezer. The meat will be cool to the touch when it arrives. It is okay if the gel packs are cold but not frozen.

The meat can be refrigerated for up to two days opened and frozen for up to three months. To thaw the meat, remove from the freezer and place the meat in the refrigerator overnight.

Salumi & Formaggi:

Upon receipt, please place your items in the refrigerator. It is best to store your salumi and formaggi tightly wrapped in plastic wrap for best results. Enjoy your salumi and formaggi by the "best by" date listed on the package. When you prepare your antipasto board, don't forget to pull your salumi and formaggi from the fridge a bit before serving – they are best enjoyed at room temperature (and with a glass of wine)!

 

Eataly is not responsible for any items that have been damaged due to mishandling after receipt.

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I’m unsatisfied with my truffle order. Can I get a refund?

Truffles are a natural product, and there can be some variation in the texture, flavor, and aroma of each truffle. All truffle sales are final and non-refundable.

 

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Fresh items shipping during the holidays.

Orders placed during a holiday may be delayed. Please check related category for more information.

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