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Online Store FAQs

Fresh Items

What fresh items do you offer at Eataly.com?

Eataly is proud to offer Pat LaFrieda meat, Urbani truffles, and Calvisius caviar for online purchase. Truffles are available on a seasonal basis.

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How are my fresh items shipped?

Fresh items are packed with temperature-controlled packaging to ensure these items arrive in the best quality. Overnight shipping is required for all fresh items; a signature is also required on delivery.

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When will my fresh items ship?

Truffles
If you place an order for truffles by 4 p.m. Eastern Standard Time Monday through Thursday, your truffles will ship the same day with guaranteed delivery the next day.

If you place an order for truffles after 4 p.m. Eastern Standard Time Monday through Wednesday, your truffles will ship the following business day.

Truffles ordered after 4 p.m. Thursday will ship the following Monday.

Fresh Meat
Because all fresh meat items are cut to order by butchers at Pat LaFrieda Meats, there is additional processing time before these items ship. Orders are prepared between Monday and Wednesday and shipped the following business day. Please refer to the chart below to see when your order will ship:

Place your meat order by                   To be shipped                      And delivered

Monday 4 P.M. Tuesday Wednesday
Tuesday 4 P.M. Wednesday Thursday
Wednesday 4 P.M. Thursday Friday

 

Caviar
If you place an order for caviar by 12 p.m. EST Monday through Thursday, your caviar items will ship the same day with guaranteed delivery the next day.

If you place an order for caviar after 12 p.m. EST Monday through Wednesday, your caviar items will ship the following business day.

Caviar ordered after 12 p.m. EST Thursday will ship the following Monday; we do not offer weekend delivery of fresh items.

 

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What should I do upon receiving my items?

Truffles and Caviar
Upon receipt, please follow the fresh storage instructions included in the shipment.

Fresh Meat
Upon receipt, please remove the meat from the packaging and place it in the refrigerator or the freezer. The meat can be refrigerated for up to two days opened and frozen for up to three months. To thaw the meat, remove from the freezer and place the meat in the refrigerator overnight.

Eataly is not responsible for any items that have been damaged due to mishandling after receipt.

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I’m unsatisfied with my truffle order. Can I get a refund?

Truffles are a natural product, and there can be some variation in the texture, flavor, and aroma of each truffle. All truffle sales are final and non-refundable.

 

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Fresh items shipping during the holidays.

Orders placed during a holiday may be delayed. Please check related category for more information.

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