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Online Store FAQs

E-gift Cards

What is an e-gift card?

E-gift cards are gift cards available for purchase at Eataly.com. E-gift cards are sent via email and can be redeemed at Eataly.com for online shopping and class and event registration.

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How can I send the e-gift card directly to the recipient?

E-gift cards are automatically sent to the purchaser. If you’d like to send the e-gift card directly to the recipient, click “Send Gift Card to Friend” and fill in the recipient name, e-mail address, and any message you’d like to include.

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How do I redeem an e-gift card at Eataly.com?

At checkout, select “Use gift card to check out.” Enter the e-gift card number and click “Apply gift card.” The balance of your gift card will be applied to your order total. If you have an amount left to pay for your order, you will need to enter another payment method to complete your order. If you have a remaining balance on your gift card after the order is placed, you can apply this amount towards future orders until the balance is depleted.

 

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The gift card wasn’t received by me/the recipient. Why wasn’t it sent?

All e-gift cards are automatically sent via email to the address as entered. If you don’t see the message in your inbox, check the order information to make sure that you entered the email address correctly. If you don’t normally receive messages from Eataly, check your junk and spam folders, and be sure to add us to your safe senders list!

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I’m trying to use my e-gift card but I got an error message saying my gift card is invalid. Why won’t my gift card work?

Make sure you still have a remaining balance on the e-gift card by logging into your account at Eataly.com. We also recommend copying and pasting the gift card number directly from the email to avoid any transcribing errors. If you’re still unable to redeem your gift card, please contact us at customerservice@eataly.com or 212-539-0833.

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Can e-gift cards be used at an Eataly store or restaurant?

While e-gift cards are intended for online use, our North American locations do honor e-gift cards for those who wish to use them for in-store shopping or dining. Simply print your e-gift card email and present it to the Guest Relations staff, who will issue a new, physical card that can be used at any register or restaurant. This process can occur once per gift card.

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I received a physical gift card; can I redeem it at Eataly.com?

Yes! Physical gift cards purchased in-store can be used for online shopping or event registration. To redeem online, please contact us at customerservice@eataly.com or 212-539-0833.

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