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NYC Flatiron FAQs

Delivery and Returns

Do you deliver food or cater?

We currently offer delivery for our Roman-style pizza counter, Alla Pala Pizza & Enoteca through Caviar (whole pizzas only). We also offer grocery delivery through Instacart.

Eataly NYC offers catering for private events through our catering office. Please reference our catering options here or call (646) 677-8599.

Orders for Salumi & Formaggi platters may be placed directly at our cheese counter by calling (646) 398-5113.

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Do you deliver groceries?

Yes, Eataly New York delivers groceries throughout the five boroughs at these prices:

  • $13         Battery Park to 96th Street
  • $26         96th Street to North of 125th Street
  • $38         Bronx, Brooklyn, Queens
  • $58         Staten Island

Eataly also offers grocery deliver through Instacart.

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Do you deliver wine?

Yes, Eataly Vino, the New York wine shop, will ship our high-quality wines to your doorstep; however, there are certain states to which we cannot legally send alcohol. Learn more.

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What is your return and refund policy for items purchased in-store?

At Eataly New York, we take great care and pride in selecting the highest quality products for our customers. If you are not satisfied with your purchase, please return it within 14 days with your receipt for an exchange or store credit. Returns and exchanges on housewares items are valid only if products have not been used and are returned in their original packaging. Contact our Guest Relations team with any questions regarding returns at 212-229-2560 or guestrelations@eataly.com.

Please note that items purchased online cannot be returned in the stores. For questions about returns/refunds for online purchases please call 212-539-0204 ext. 326 or email customerservice@eataly.com.

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