Support

We currently offer delivery for our Roman-style pizza counter, Alla Pala Pizza & Enoteca through Caviar (whole pizzas only). We also offer grocery delivery through Instacart.

Eataly NYC offers catering for private events through our catering office. Please reference our catering options here or call (646) 677-8599.

Orders for Salumi & Formaggi platters may be placed directly at our cheese counter by calling (646) 398-5113.

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Yes, Eataly New York delivers groceries throughout the five boroughs at these prices:

• $13         Battery Park to 96th Street
• $26         96th Street to North of 125th Street
• $38         Bronx, Brooklyn, Queens
• $58         Staten Island

Eataly also offers grocery deliver through Instacart.

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Yes, Eataly Vino, the New York wine shop, will ship our high-quality wines to your doorstep; however, there are certain states to which we cannot legally send alcohol. Learn more.

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Due to the rapidly evolving COVID-19 pandemic, we are temporarily suspending exchanges and returns on all products, with the exception of offering refunds for items if the return is a result of our error, a defective product, or product which does not meet our quality standards.

Contact our Guest Relations team with any questions regarding returns at 212-229-2560 or guestrelations@eataly.com.

Please note that items purchased online cannot be returned in the stores. For questions about returns/refunds for online purchases please call 212-539-0204 ext. 326 or email customerservice@eataly.com.

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