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NYC Downtown FAQs

Delivery and Returns

Do you deliver food?

Yes, we deliver a selection of meals through Caviar, as well as groceries through Instacart.

We also offer a variety of catering options. Explore menus and pricing here.

Did we answer your question? If you need more help, please fill out the contact form.

Do you deliver groceries?

Yes, we will deliver your groceries throughout the five boroughs at these prices:

$20         North of 14th Street

$35         Hoboken and New Jersey

FREE       South of 14th Street

FREE       North Brooklyn: Williamsburg, Downtown Brooklyn, Fort Greene, DUMBO

We also offer grocery delivery through Instacart.

Did we answer your question? If you need more help, please fill out the contact form.

What is your return and refund policy for items purchased in-store?

Due to the rapidly evolving COVID-19 pandemic, we are temporarily suspending exchanges and returns on all products, with the exception of offering refunds for items if the return is a result of our error, a defective product, or product which does not meet our quality standards.

Contact our Guest Relations team with any questions regarding returns at 212.897.2895 or dt-guestrelations@eataly.com.

Please note that items purchased online cannot be returned in the stores. For questions about returns/refunds for online purchases please call 212.539.0833 or email customerservice@eataly.com.

Did we answer your question? If you need more help, please fill out the contact form.

Do you deliver wine?

No, our sister store will! Learn more about Eataly NYC Flatiron’s wine shop.

Did we answer your question? If you need more help, please fill out the contact form.