Support
NYC Downtown FAQs
Delivery and Returns
Yes, we deliver a selection of meals through Caviar, as well as groceries through Instacart.
We also offer a variety of catering options. Explore menus and pricing here.
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Yes, we will deliver your groceries throughout the five boroughs at these prices:
$20 North of 14th Street
$35 Hoboken and New Jersey
FREE South of 14th Street
FREE North Brooklyn: Williamsburg, Downtown Brooklyn, Fort Greene, DUMBO
We also offer grocery delivery through Instacart.
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Due to the rapidly evolving COVID-19 pandemic, we are temporarily suspending exchanges and returns on all products, with the exception of offering refunds for items if the return is a result of our error, a defective product, or product which does not meet our quality standards.
Contact our Guest Relations team with any questions regarding returns at 212.897.2895 or dt-guestrelations@eataly.com.
Please note that items purchased online cannot be returned in the stores. For questions about returns/refunds for online purchases please call 212.539.0833 or email customerservice@eataly.com.
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No, our sister store will! Learn more about Eataly NYC Flatiron’s wine shop.
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