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Boston FAQs

Delivery and Returns

What is your return and refund policy for items purchased in-store?

Due to the rapidly evolving COVID-19 pandemic, we are temporarily suspending exchanges and returns on all products, with the exception of offering refunds for items if the return is a result of our error, a defective product, or product which does not meet our quality standards.

Contact our Guest Relations team with any questions regarding returns at 617.807.7300 or bostonguestrelations@eataly.com.

Please note that items purchased online cannot be returned in the stores. For questions about returns/refunds for online purchases, please call 212.539.0833 or email customerservice@eataly.com.

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Do you deliver wine?

Yes, we deliver wine to select areas. Click here for more information.

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Do you deliver groceries?

Yes, we are able to deliver groceries within 30 miles of Eataly Boston through Deliv, provided that purchases are made in-person at the store. For more information, please contact Guest Relations at (617) 807-7300 or bostonguestrelations@eataly.com.

We also offer grocery delivery through Instacart

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Do you deliver food?

No, we don’t currently deliver food; however, we do offer catering for private events. Please reference our catering options here

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