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Boston FAQs

Delivery and Returns

What is your return and refund policy for items purchased in-store?

We take great care and pride in selecting the highest quality products for our customers. If you are not satisfied with your purchase, please return it within 14 days with your receipt for an exchange or store credit. Returns and exchanges on housewares items are valid only if products have not been used and are returned in their original packaging. Contact our Guest Relations team with any questions regarding returns at 617.807.7300 or bostonguestrelations@eataly.com.

Please note that items purchased online cannot be returned in the stores. For questions about returns/refunds for online purchases, please call 212.539.0833 or email customerservice@eataly.com.

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Do you deliver wine?

Yes, we deliver wine to select areas. Click here for more information.

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Do you deliver groceries?

Yes, we are able to deliver groceries within 30 miles of Eataly Boston through Deliv, provided that purchases are made in-person at the store. For more information, please contact Guest Relations at (617) 807-7300 or bostonguestrelations@eataly.com.

We also offer grocery delivery through Instacart

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Do you deliver food?

No, we don’t currently deliver food; however, we do offer catering for private events. Please reference our catering options here

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