FREE SHIPPING – We are offering free Ground Shipping for a limited time only. GET THE DETAILS.

Our Grocery Stores are Open

Our Grocery Stores are Open

At Eataly, we’re continuing to do what we do best – providing you the best of Italian food and beverage for your daily needs, especially in these difficult times, to support our community, all of our Italian and local producers, and our employees.

NEW HOURS OF OPERATION

For your daily grocery needs and to support you and our community, our grocery stores will remain open with updated hours. Please check your local Eataly store page below.

EATALY BOSTON

EATALY CHICAGO

EATALY LOS ANGELES

EATALY NYC DOWNTOWN

EATALY NYC FLATIRON

If you decide to stay home, you can also order online with Instacart or on Eataly.com.

NOTICE ON EATALY.COM SHIPPING

For a limited time only, free shipping on Eataly.com is offered on all UPS Ground orders even when they are below the $99 threshold. Free shipping excludes fresh meat, truffles, and caviar. Free Shipping only applies to Ground Shipping and does not qualify for Two Day, Next Day Air, and Fresh delivery.

HOW WE ARE TAKING CARE OF YOU AND OUR TEAM

We are ready to serve you, following the rules together. To ensure the health and safety of our customers, employees, and community as a whole, we’ve implemented extra measures to assure social distancing and sanitation of our store.

Here are some of the health and safety measures that we are taking at Eataly:

Limiting the number of guests in our store to only 100 customers at a time. The best way to prevent a crowd from forming is to limit the number of people in the store. If our staff asks you to wait outside, we apologize for the inconvenience – but it is for the good of all!

Creation of a Health and Safety task force that is actively engaged with health departments throughout the city, state, and federal levels to ensure that we are always on top of the latest updates and protocols.

Enhancements to our cleaning and sanitizing protocols, including increasing the frequency of cleanings and strengthening our deep cleaning verification program.

Proactive and interactive Health & Safety trainings with all of our staff (including more in-depth training on proper hand washing techniques). 

Increased health & safety practices for working employees. This includes but is not limited to:

– Plexiglass installed at each cashier for a physical barrier between the employee and customer

– Employees wearing gloves when checking customers out and working throughout the store

– Sanitizing pay pads and cashier POS stations after every transaction

– Sanitizing each entire check out station every hour

– Increased hand sanitizing stations & safety signage throughout the store

Paid sick leave for all of our employees, so that our staff remains healthy and safe – this has always been, and continues to be, our policy.

HELP US MAKE SHOPPING SAFE

If you join us in our store, we ask that everyone – guests and staff alike – follow our Safe Shopping Manifesto. This includes:

Solo Shopping. Please shop on your own so as to limit the number of people in the store at any given time. This will protect your friends and family, too.

Hand sanitizing. As you walk into Eataly, please use the hand sanitizer that we have placed near entrances and bathrooms.

Social distancing. Keep a safe distance between yourself, our employees, and other guests. We have laid down visual cues to help.

Face Masks. If you are wearing a face mask, please keep it on as you address our team members. If you need to remove it, remember to use the strings – don’t touch the mask itself. 

No eating and drinking inside the store. We ask that you not eat or drink in the store while you are shopping. Crumbs and spills will make it harder for us to keep Eataly clean and sanitized. 

For any questions or concerns, our staff is always available to assist you.

SEE THE FULL SHOPPING MANIFESTO

RETURNS POLICY

Due to the rapidly evolving COVID-19 pandemic, we are temporarily suspending exchanges and returns on all products, with the exception of offering refunds for items if the return is a result of our error, a defective product, or product which does not meet our quality standards.

CLASSES & EVENTS

Please note that all classes and events have been canceled until May 3, 2020. 

WE ARE HERE FOR YOU

Eataly c’è – we’re here for you. You, our community, are l’anima – the soul – of Eataly, and what drives us every day to offer you ways to eat better and live better. We are certain that we can get through this crisis together soon, and stronger than ever. 

Thank you for being part of the Eataly community. 

Last updated: March 25, 2020