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Eataly Chicago's Grocery Store is Open

Eataly Chicago's Grocery Store is Open

At Eataly, we’re continuing to do what we do best – providing Chicagoans the best Italian food and beverage for your daily needs, especially in these difficult times, to support our community, all of our Italian and local producers, and our employees.

HOURS OF OPERATION

Our grocery store is open because we believe it is our social duty to be available to our community to support you in your daily grocery needs. Our grocery store remains open daily from 10 a.m. to 8 p.m. Please check our full updated hours here.

We are also offering a selection of our best dishes for delivery or take-out on Caviar, Uber Eats, GrubHub, and DoorDash, or prepared meals for pick-up with Tock. Explore our delivery and take-out options here.

For all the ways you can shop with us at this time, check out our guide to how to shop at Eataly Chicago right now.

HOW WE ARE TAKING CARE OF YOU AND OUR TEAM

We are ready to serve you, following the rules together. To ensure the health and safety of our customers, employees, and community as a whole, we’ve implemented extra measures to assure social distancing and sanitation of our store.

Here are some of the health and safety measures that we are taking at Eataly:

Limiting the number of guests in our store to only 50 customers at a time. The best way to prevent a crowd from forming is to limit the number of people in the store. If our staff asks you to wait outside, we apologize for the inconvenience – but it is for the good of all!

Face coverings are now required to enter the store. According to Executive Order 2020-32 from the office of the Governor of the state of Illinois, any individual who is over age two and able to medically tolerate a face-covering (a mask or cloth face-covering) shall be required to cover their nose and mouth with a face-covering when in a public place and unable to maintain a six-foot social distance, such as stores. If you do not have one, our team will provide one for you to wear.

Creation of a Health and Safety task force that is actively engaged with health departments throughout the city, state, and federal levels to ensure that we are always on top of the latest updates and protocols.

Enhancements to our cleaning and sanitizing protocols, including increasing the frequency of cleanings and strengthening our deep cleaning verification program.

Proactive and interactive Health & Safety trainings with all of our staff (including more in-depth training on proper hand washing techniques).

Increased health & safety practices for working employees. This includes but is not limited to:

– Plexiglass installed at each cashier for a physical barrier between the employee and customer

– Employees wearing gloves when checking customers out and working throughout the store

– Sanitizing pay pads and cashier POS stations after every transaction

– Sanitizing each entire check out station every hour

– Increased hand sanitizing stations & safety signage throughout the store

Paid sick leave for all of our employees, so that our staff remains healthy and safe – this has always been, and continues to be, our policy.

If you decide to stay home, you can order online with Instacart or on Eataly.com

HELP US MAKE SHOPPING SAFE

If you join us in our store, we ask that everyone – guests and staff alike – follow our Safe Shopping Manifesto. This includes:

Solo Shopping. Please shop on your own so as to limit the number of people in the store at any given time. This will protect your friends and family, too.

Hand sanitizing. As you walk into Eataly, please use the hand sanitizer that we have placed near entrances and bathrooms.

Social distancing. Keep a safe distance between yourself, our employees, and other guests. We have laid down visual cues to help.

Face Masks. If you are wearing a face mask, please keep it on as you address our team members. If you need to remove it, remember to use the strings – don’t touch the mask itself.

No eating and drinking inside the store. We ask that you not eat or drink in the store while you are shopping. Crumbs and spills will make it harder for us to keep Eataly clean and sanitized.

For any questions or concerns, our staff is always available to assist you.

SEE THE FULL SHOPPING MANIFESTO

RETURNS POLICY

Due to the rapidly evolving COVID-19 pandemic, we are temporarily suspending exchanges and returns on all products, with the exception of offering refunds for items if the return is a result of our error, a defective product, or product which does not meet our quality standards.

OUR RESTAURANTS ARE REOPENING SAFELY

When you dine with us this summer, we promise we'll follow CDC protocol and do all we can to ensure the safety of you and our team. We are taking the following safety measures: capacity limits, limited contact with our team, hand sanitizing stations, spaced-out tables, a new reservation system to reduce crowds, and fully sanitized tables and utensils between guest seatings. Read our full safe dining manifesto and see which restaurants are reopening.

CLASSES & EVENTS

You can now sign up for virtual classes and events with Eataly Chicago! Explore the full schedule to learn how to make pasta at home, attend a wine and cheese tasting, and more. Please note that all in-person classes and events have been canceled until further notice. If you have purchased an event ticket or a class, you will be, or have already been, contacted by our stores and will receive a full refund within about 3-5 business days.

WE ARE HERE FOR YOU

Eataly c’è – we’re here for you. You, our community, are l’anima – the soul – of Eataly, and what drives us every day to offer you ways to eat better and live better. We are certain that we can get through this crisis together soon, and stronger than ever.

If you have any questions, please do not hesitate to reach out to us at guestrelationschi@eataly.com.

We hope to see you soon. Thank you for being part of the Eataly community.

Last updated: May 5, 2020, at 11:08 a.m. CST