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Shipping & Returns

SHIPPING GUIDELINES

Eataly only ships within the contiguous United States. Please note that delays may occur due to weather, availability, or other unforeseen circumstances.

PRODUCTS AND GIFT BOXES

Orders placed on in-stock items before 12 p.m. EST Monday through Friday will ship that day. Orders placed after 12 p.m. EST Monday through Thursday will ship the following day. Orders placed after 12 p.m. EST on Friday will ship the following Monday.

All shipping charges listed below are based on UPS Ground orders and will arrive within 2-7 business days (Sundays not included).

We guarantee delivery only to the address you provide. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We do not deliver to P.O. boxes.

Gift wrapping is not available for orders including fresh products. If you choose Gift Wrapping at check-out and your order includes both fresh and non-fresh grocery items, only the non-fresh items will be gift wrapped.

SELECT HOUSEWARES

Products from Vietri, Erbario Toscano, and Ruffoni are shipped directly from the Producer via UPS Ground Monday through Friday with a fixed shipping fee. Vietri and Erbario Toscano orders will be shipped within 2 business day from order date with 1-7 business days delivery based on distance to destination.  Ruffoni orders will be shipped within 5 business day from order date, with 1-7 business days delivery based on distance to destination.

Please note that items from these brands ship separately from other items and are subject to separate delivery charges; these items are not eligible for free shipping on orders of $149 or more. If you order Vietri, Erbario Toscano, or Ruffoni products along with other fresh or non-fresh grocery items, you will receive separate shipments.

SHIPPING CHARGES*

Free shipping is offered on all UPS Ground orders over $149. Only non-fresh grocery items are eligible for the free shipping threshold.

Standard Ground Shipping
Orders with a final subtotal from $0 - $148.99 ship with a flat-rate of $14.90 per address.

Second Day Shipping

Add $22.90 per address.

Next Day Air
Add $35 per address.

FRESH MEAT

To ensure the freshest meat possible, all butcher items will be shipped Monday through Wednesday via UPS Standard Overnight for a $35 flat rate.* Orders placed after 4 p.m. EST on Wednesday will ship the following Monday. Fresh meat orders do not qualify for free shipping on purchases over $149 because expedited shipping is required.

RECEIVING INSTRUCTIONS

Eataly’s fresh meat is shipped in temperature-controlled packaging. Upon receipt, please remove the meat from the packaging and place it in the refrigerator or the freezer. The meat can be refrigerated for up to two days opened and frozen for up to three months. To thaw the meat, remove from the freezer and place the meat in the refrigerator overnight.

SALUMI & FORMAGGI

To ensure the freshest cured meats and cheeses possible, orders placed before 11.59 p.m. EST Sunday through Wednesday will ship on the following day via UPS Next Day Air for a $35 flat rate.* Orders received after 11.59 p.m. EST Wednesday through 11.59 p.m. EST Sunday will ship on Monday for Tuesday delivery. Please note that salumi and formaggi ship separately from other items; if you order salumi and formaggi along with other fresh or non-fresh grocery items, you will receive separate shipments. Shipping delays may occur due to heightened delivery volumes and mandatory COVID-19 related safety measures.

RECEIVING INSTRUCTIONS

Upon receipt, please place your items in the refrigerator. It is best to store your salumi and formaggi tightly wrapped in plastic wrap for best results. Enjoy your salumi and formaggi by the "best by" date listed on the package. When you prepare your antipasto board, don't forget to pull your salumi and formaggi from the fridge a bit before serving – they are best enjoyed at room temperature (and with a glass of wine)!

FRESH TRUFFLES

To ensure the freshest possible quality, all fresh truffles will be shipped Monday through Thursday via FedEx Standard Overnight for a $35 flat rate.* Orders placed after 3 p.m. EST Monday through Wednesday will ship the following business day. Orders placed after 3 p.m. EST on Thursday will ship the following Monday. A signature is required for all deliveries of Urbani Fresh Truffles. Fresh truffle orders do not qualify for free shipping on purchases over $149 because expedited shipping is required. All fresh truffle sales are final and non-refundable.

RECEIVING INSTRUCTIONS

Eataly’s fresh truffles are shipped in temperature-controlled packaging, designed to keep the product fresh for up to 48 hours. Upon receipt, please follow the fresh storage instructions included in the shipment. Eataly is not responsible for any items that have been damaged due to mishandling after receipt.

FRESH CAVIAR

To ensure the freshest caviar possible, orders placed before 12.00 p.m. EST Monday through Thursday will ship on the same day via FedEx Standard Overnight for a $35 flat rate. Orders received after 12.00 p.m. EST Thursday through 12.00 p.m. EST Sunday will ship on Monday for Tuesday delivery. Please note that caviar ships separately from other items; if you order caviar along with other fresh or non-fresh grocery items, you will receive separate shipments. A signature might be required for all deliveries of Calvisius caviar. Fresh caviar orders do not qualify for free shipping on purchases over $149 because expedited shipping is required. All fresh caviar sales are final and non-refundable. Shipping delays may occur due to heightened delivery volumes and mandatory COVID-19 related safety measures.

RECEIVING INSTRUCTIONS

Eataly’s fresh caviar are shipped in temperature-controlled packaging, designed to keep the product fresh for up to 48 hours. Upon receipt, please follow the fresh storage instructions included in the shipment. Eataly is not responsible for any items that have been damaged due to mishandling after receipt.

* Disclaimer: Shipping charges are subject to change. Please note that if you order fresh meat or fresh truffles in addition to other items from our online store, you will receive different packages (at different times and possibly days), as our fresh meat and fresh truffles ship from separate facilities. If you have any questions about shipping charges, please contact us at 212.539.0833 or customerservice@eataly.com.  


 

RETURN POLICIES

At Eataly, we take great care and pride in selecting the highest quality products for our customers. If you are not satisfied with your purchase or an item is damaged, we will find another solution. Please note that returns for items purchased online are not accepted at our brick-and-mortar stores.

IN-STORE PURCHASES

All in-store books, housewares, and cosmetic products are eligible for an exchange within 14 days of receipt. Gift cards are non-refundable. If you have any questions, please contact our Guest Relations teams.

Eataly Boston: 617.807.7300, bostonguestrelations@eataly.com

Eataly Chicago: 312.521.8700, guestrelationschi@eataly.com

Eataly NYC Downtown: 212.897.2895, dt-guestrelations@eataly.com

Eataly NYC Flatiron: 212.229.2560, guestrelations@eataly.com

ONLINE PURCHASES

Online purchases are not eligible for returns. If product does not meet satisfaction, please contact customer service at 212-539-0833 or customerservice@eataly.com.

APPAREL PURCHASES
All apparel sales are final. Returns are not accepted.

 

CLASSES PAYMENT, REFUND, & CANCELLATION POLICIES

Payment in full is required at the time of registration. No refunds are offered on classes and events.

For groups of up to 4 guests, a minimum of 7 days’ notice is required in order to receive a credit in the form of a coupon for a future class or event.
For groups larger than 4 guests, a minimum of 14 days’ notice is required in order to receive a credit in the form of a coupon for a future class or event.

Occasionally, we will have to reschedule or cancel a class. In these situations, we will contact you directly at the phone number or email address you have provided to offer a full refund.