SHIPPING & RETURNS

RETURN POLICY GUIDELINES FOR ITEMS PURCHASED IN-STORE:

We take great care and pride in selecting the highest quality products for our customers. If you are not satisfied with your purchase please bring it back for an exchange or store credit. All in-store books, housewares, and cosmetic products are eligible for an exchange within 14 days of receipt. Gift cards are non-refundable. Please call our Guest Relations Team if you have any questions at 646.398.5100

For questions regarding our NYC store, please call our Guest Relations Team at 646.398.5100 or e-mail us at guestrelations@eataly.com.

For questions regarding our Chicago store, please call our Guest Relations Team at 312.521.8700 e-mail us at guestrelationschi@eataly.com.

 

Please note that returns or refunds for items purchased online will NOT BE accepted at our NYC and Chicago stores. For guidelines about returns/refunds for online purchases, please see below.

EATALY ONLINE BUTCHER

GENERAL GUIDELINES: To ensure the freshest meat possible, all butcher items will be shipped Mondays through Wednesdays via FedEx Standard Overnight for a $30 flat rate. 

Orders placed after 3pm EST on Wednesdays will ship the following Monday as we are unable to ship during the weekend. 

Fresh Meat orders DO NOT qualify for free shipping on purchases over $80 because expedited shipping is required.  No exceptions allowed. 

**We currently only ship in the Contiguous United States.


Receiving Instructions
Eataly meat is shipped fresh in temperature controlled packaging. Upon receipt, please remove the meat from the packaging and place it in the refrigerator, or in the freezer to enjoy it at a later date. The meat can keep refrigerated for up to 2 days opened and up to 3 months frozen. If you want to thaw the meat, remove from the freezer and place the meat in the refrigerator overnight.

Return Information
Eataly is proud of its quality products. If meat merchandise arrives damaged, please contact us within 3 days of receipt at customerservice@eataly.com or call us at 212.539-0204 ext. 326, and provide your order number and the product name.

EATALY ON-LINE STORE PURCHASES AND GIFT BOXES

GENERAL GUIDELINES: In-stock items ordered before 3:00 p.m. EST are usually shipped the same day. Delays may occur due to weather, availability or other unforeseen circumstances.

  • Under normal conditions, orders placed before 3:00 p.m. EST Monday through Friday will ship that day.
  • Orders placed after 3:00 p.m. EST Monday through Thursday will ship the following day.
  • Orders placed after 3:00 p.m. EST on Friday will ship the following Monday as we are unable to ship during the weekend. Also, please note that Saturday and Sunday are not counted in the transit times listed on our site.
  • Please note that all shipping charges listed below are based on UPS Ground orders and will arrive within 2-7 business days (Saturdays and Sundays not included). 
  • We guarantee delivery only to the address you provide. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We do not deliver to P.O. Boxes.

**Shipping Charges in the Contiguous United States: Free Shipping is offered on all UPS Ground orders over $80.

  • Total Purchase Cost
  • $0 - $79.99
  • $80.00 and up
  • Shipping Charges
  • $10.00
  • FREE
  •  

Second Day Shipping:
 Add $15 per address

Next Day Air:
Add $25 per address

Return Information
We take great care and pride in selecting the highest quality products for our customers. If you are not satisfied with your purchase or an item is damaged, please call us within 10 business days for another solution at 212-539-0204 ext. 326 or email us at customerservice@eataly.com.

**Disclaimer:  Shipping Charges are subject to change. Please note that if you order fresh meat or fresh truffles in addition to other items from our online store, you will receive different packages (at different times and possibly days), as our fresh meat and fresh truffles ship from a separate facilities. To ensure the freshest meat possible, all butcher items will be shipped Mondays through Wednesdays via FedEx Standard Overnight for a $30 flat rate.  If you have any questions about shipping charges, please contact us at 212-539-0204 ext. 326.

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