Contact Us
"The relationship with each client becomes a true friendship based on the enthusiastic exchange of opinions and experiences."
- Beppe Caviolo, Enologist, Agricola Brandini (one of Eataly's prized vineyards)
At Eataly we encourage a culture of curiosity, passion, harmony, fun and honesty: Curiosity and passion for our products, services, guests and experiences; harmony between guests and our team members and harmony on the plate (pairing simple regional food with complementary wines and beverages); lastly, we place a daily emphasis on creating fun and honest interchanges with our guests and amongst our team members.
To help facilitate this harmony, we welcome feedback from our guests as we understand that the only way we will continue to improve and grow is by fostering an open exchange of suggestions and solutions. Please contact us with any questions or concerns you might have.
Please fill in the form above, choose a subject from the pull-down menu, type your message and then click SUBMIT. Your email will be sent to customerservice@eataly.com. We make every effort to answer all emails within 2 business days. You may also refer to our FAQ section should you have any additional questions.
We welcome and appreciate your feedback and questions!
Eataly Ny Guest Relations
For questions about our NYC market, in-store events, and restaurants, please call us at 212-229-2560 or email info@eataly.com. Our onsite Guest Relations team is available Monday-Sunday from 10:00am-11:00pm (Closed on Thanksgiving and Christmas day)
Eataly On-Line Store Customer Service
Eataly ambassadors are here to assist you with online orders Monday-Friday between the hours of 10:00am-6:00pm. Please call 212.539.0204 Ext. 326 for questions regarding online shopping, or email us at customerservice@eataly.com
Macelleria (Butcher)
To request special orders for pickup in store from our Macelleria, please call our butcher directly at 646-398-5110.
For questions regarding our online butcher shop, please call 212-539-0204 ext. 326 (Monday-Friday 10:00am-6:00pm) or email customerservice@eataly.com
Salumi & Formaggi (Cured Meats and Cheeses)
To request special orders (meat and cheese platters) for in store pickup or delivery in NYC please call our Cheese monger directly at 646-398-5113.
Please note that we require 24 hour notice for special orders/platters.
We do not currently ship products from our salumi/formaggi department.
Eataly Vino (Eataly Wine Shop)
Visit us at our 23rd St. Entrance
To request deliveries in NYC or shipments elsewhere in the domestic United States, please call 646-398-5102 or email thewineshop@eataly.com
La Scuola di Eataly
To inquire about our cooking classes and Eataly store tours, please call 212.539.0204 Ext. 304 or email lascuola@eataly.com.
Press
All press inquiries can be directed to media@eataly.com
Private Dining & Events
To inquire about hosting a private dinner or event at Eataly, please call 212.539.0204 Ext. 304 or email privatedining@eataly.com
Buying Department
Have a unique product to share with us? Contact our buyers today at buyer@eataly.com