Chicago FAQs

Chicago Market Information

1. How does Eataly work?
“We cook what we sell, and we sell what we cook.” Eataly is an original “marketplace” model inviting consumers to be active participants in an innovative food and beverage experience where they shop, taste and savor high-quality, traditional, Italian food products and beverages along with local produce and artisanal products. This multifunctional marketplace includes a premier retail center for Italian delicacies and wine, a culinary educational center and a diverse slate of boutique eateries. Eataly ambassadors are here to provide a high-quality experience to all of our guests, whether you are here to shop or enjoy a meal. Retail purchases may be made at our main checkout area located at the 43 East Ohio Street exit. If you are visiting us to enjoy lunch or dinner, each restaurant offers authentic Italian dishes with an emphasis on a particular type of food. Click here for specific restaurant information.

2.  Is Eataly wheelchair accessible?
Yes

3.  Is there a store manager on site?
Yes, there are several managers present in the market at any given time. If you have a specific inquiry or suggestion please contact the Guest Relations team located at the Information Desk inside the 43 East Ohio Street entrance. Contact us directly at 312.521.8700 or email us at guestrelationschi@eataly.com.

4. I’m planning on visiting for the first time, where can I go for help navigating the market and restaurants?
We encourage first time guests to visit our Guest Relations Desk, located inside the 43 East Ohio Street entrance.

5.  Do you have “take-out” foods?
We offer a small assortment of prepared foods for take-out, including panini, roasted meats and a selection of sides and focaccia. Our restaurants do not offer delivery or take-away service.

6. Are your restaurants and market children-friendly?
Children are very welcome at Eataly. While we do not have a children’s menu at any of our restaurants, we can offer children under 12 several simple pasta dishes in each of our restaurants (excluding La Piazza and Birreria), such as pasta with butter or tomato sauce. La Pizza &La Pasta restaurant is a favorite among families with children. Click here to view La Pizza & La Pasta's menu.

7.  What is your return/refund policy for items purchased IN-STORE?
We take great care and pride in selecting the highest quality products for our customers. If you are not satisfied with your purchase, please bring it back within 7 days for an exchange or store credit. Returns/Exchanges on housewares items are made only if products have been unused and are returned in their original packaging. Please contact our Guest Relations Team for any questions regarding returns. (Call us directly at 312.521.8700 or email us at guestrelationschi@eataly.com). Please note that items purchased online cannot be returned in-store. For questions about returns/refunds for online purchases please call 212-539-0204 ext 326 or email customerservice@eataly.com).

8.  Do you bake any gluten-free bread/pizza in the market?
At this time, Eataly does not bake gluten-free bread. Our in-market baking facility, which uses gluten flour, would compromise the environment for a person who must consume gluten-free products.

9.  Do you carry gluten-free products?
Eataly carries a line of gluten-free pastas from Garofalo. A number of items at our Venchi Chocolate and pastry counters are gluten-free, as well as select packaged cookies and crackers.

10.  Do you carry any kosher products?
Eataly does carry kosher savory and sweet items. At our Venchi Chocolate counter, ¾ of the chocolates are kosher certified. You can choose from blocks of milk, white and extra dark chocolate as well as Chocolight, which features Piemontese hazelnuts (a Protected Geographical Indication ingredient). Additionally, Lidia Bastianich’s dried pastas are all kosher.

11. How do I purchase a gift card?
Eataly offers two types of Gift Cards so you can share good food with everyone you know: An E-Gift Card redeemable at eataly.com (online only) and an In-Store Gift Card redeemable at Eataly locations in the USA. Gift cards can be used in the marketplace, at our restaurants and to purchases classes at our cooking school, La Scuola. In-Store Gift Cards are available for purchase in any denomination at the main checkout area; they are not redeemable online at this time.

12. Do you provide gift wrapping?
We do not currently offer gift wrapping (in-store or online). The only exception is that our gift boxes are delivered in special Eataly gift boxes and tied with Eataly ribbon.

13.  Do you have free WIFI at Eataly?
Yes, Eataly is proud to offer complimentary wireless internet service. The network to connect is named Eataly-Guest.

14.  I have a product that I believe Eataly would be interested in. Who do I contact?
Eataly is proud to carry fresh and artisanal foods from Italy and the United States. If you would like to send in a sample of your product, please contact buyer@eataly.com.

15.  How do I reach Eataly Chicago via Public Transportation? 
Eataly is located two blocks from the Grand Red Line Station at Grand Avenue and State Street. A number of CTA buses stop in close proximity to the store, including the 29 State, 65 Grand, 125 Water Tower Express, 143 Stockton/Michigan Express, 146 Inner Drive/Michigan Express, 147 Outer Drive Express, 148 Clarendon/Michigan Express, and 151 Sheridan. The closest Divvy Bike Station is located on Grand Avenue at Wabash Avenue.

17.  What parking garages are close to Eataly Chicago?
The closest garage is located one block west of Eataly at 10 East Grand Avenue and is accessible via Ohio Street, Rush Street, Grand Avenue and Wabash Avenue. With a $20 Eataly purchase (from any restaurant or retail counter), the following parking rates apply:

0-60 minutes – Free
61 minutes-3 hours - $10
3 hours or more – Regular Prices Apply (No Discount Offered)

Eataly also offers valet service, located at the 43 East Ohio Street entrance and at the entrance to Baffo, 44 East Grand Avenue.

Chicago Restaurant Information

1. Where is the restaurant?
Eataly has twenty-three eateries, seven of which are sit-down restaurants. Six of them are located on the second level marketplace, and the seventh, our fine dining restaurant Baffo, is accessible via a separate entrance at 44 East Grand Avenue or from the second floor marketplace. For more information about the individual restaurants, please click here.

2. How do I make reservations?
Reservations are only available at Baffo. Please click here for more reservation information. Seating at Birreria, La Carne, Il Pesce, Le Verdure, La Pizza & La Pasta and La Piazza is available on a first-come, first-served basis.

Online Shopping Information

1. What are the payment options available for my purchases?
We accept all major credit cards (American Express, Mastercard, Visa). We do not accept personal checks, money orders or wire transfers.

2. Do you have a tax exemption program?
If you have tax exempt status, please call us at 212-539-0204 Ext. 326.

3. Can I purchase your products over the telephone and have them shipped?
At this time, we do not accept telephone orders. Shipping is available for on-line purchases.

4. Can I include a note with my gift box?
Yes, there is an option during ‘checkout’ for you to include a gift message.

5. What is a “Credit Card Authorization” form?
The credit card authorization form is usually used by a customer who wants to either purchase a gift card, or place a bulk or corporate order. We send you step-by-step instructions and you can call our online customer service team at 212-539-0204 Ext.326 for support in this process.

6. Do you provide gift wrapping?
We do not currently offer gift wrapping (in-store or online). The only exception is that our gift boxes are delivered in special Eataly gift boxes and tied with Eataly ribbon.

7. Is it safe for me to use my credit card? Is your site secure?
Yes, our site is secured for you to make your on-line purchases.  For more information please review our Privacy Policy.

8. Will I be charged sales tax on my order?
We only ship in the continental United States. Sales tax will be determined by which state you live in.

9. Are there any order cut off times for shipping and/or delivery?
Under normal conditions, orders placed before 3:00 p.m. EST Monday through Friday will ship that day. Delays may occur due to weather, product stock availability or other circumstances.
Orders placed after 3:00 p.m. EST Monday through Friday will ship the following day.
Orders placed after 3:00 p.m. EST on Friday will ship the following Monday as we are unable to ship during the weekend. Also, please note that Saturday and Sunday are not counted in the transit times listed on our site.

10. What if my order has shipped but I never receive it?
Then please contact us right away by calling 212-539-0204 Ext. 326

11. Is Eataly open to suggestions from us, the consumers and can we give feedback through the website?
We are always delighted to hear from our customers and we really want to hear from you. We would love to speak with you directly. Call us at 212-539-0204 Ext. 326, Monday through Friday 10:00am to 6:00pm. If you prefer to give us feedback directly online, please click here. Alternatively, you may email us at customerservice@eataly.com.

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